Customer satisfaction is a priority for our company Aniseed Ceramics. Because each of our products is handmade and unique, we apply a special return policy to ensure transparency and respect to the consumer.
Product returns
You have the right to return a product within 14 calendar days from the date of receipt, provided that:
The product has not been used and is in its original state.
It has not been damaged or altered.
Accompanied by the proof of purchase and the its packaging.
The refunds do not apply for personalised or specially manufactured products, unless there is a defect.
Defective or damaged products
In case the product reaches you defective or damaged due to transport, please contact us within 48 hours from the receipt, sending us photographic material and a description of the problem.
If the refund is approved, it will be done:
Replace the same or equivalent product (if available), or
Refund of money via the original payment method.
Return shipping costs for defective products covered by us.
