Customer satisfaction is a priority for our company Aniseed Ceramics. Because each of our products is handmade and unique, we apply a special return policy to ensure transparency and respect to the consumer.
You have the right to return a product within 14 calendar days from the date of receipt, provided that:
The refunds do not apply for personalised or specially manufactured products, unless there is a defect.
In case the product reaches you defective or damaged due to transport, please contact us within 48 hours from the receipt, sending us photographic material and a description of the problem.
If the refund is approved, it will be done:
Return shipping costs for defective products covered by us.
The refund is made within 7 working days from the date of receipt and confirmation of the product.
Notes: We reserve the right to refuse returns that do not meet the above conditions.
Date of last update: June 2025